Support

Videos

1. How to connect your FaithStream TV
2. How to Setup WiFi
3. How to adjust screen size and resolution
4. How to use FaithStream TV

Manuals

Quick start guide booklet
Click here to download our simple Quick Start Guide (PDF)

Technical Support

Please check that you are able to browse the internet on a computer or smartphone which is connected to the same Wi-Fi router as your FaithStream TV device. If you are not able to, please contact your Internet Service Provider. If you are, please power cycle your FaithStream TV device by unplugging it from the power and plugging it back in after 30 seconds. If after doing this you are still having issues, please power cycle your Wi-Fi router as well, by unplugging it from the power for 30 seconds and plugging it back in.
Make sure your FaithStream TV device is within range of your Wi-Fi network. If you can’t connect to your home Wi-Fi network, try to refresh the list of networks, restart your modem and wait a few minutes then see if your home network appears.
Otherwise you can connect your FaithStream TV device to your router via ethernet cable or Powerline Adaptor (PLA) device or Wireless Bridge to connect your FaithStream TV device to your router.

Check that you are connected to your Wi-Fi network. If you have a red X next to the Wi-Fi icon in the top right corner of the home screen, then power cycle your modem and FaithStream TV device.

If you do not have data cabling in your walls and don’t want a longer cable running through your home, you can use either a Powerline Adaptor (PLA) device or Wireless Bridge to connect your FaithStream TV device to your modem. PLAs can be used to distribute a broadband connection throughout a house using the existing electricity wires. You simply plug one PLA into a power outlet near your modem and connect them using an Ethernet cable. You then plug another PLA into a power outlet near your FaithStream TV device and connect it using another Ethernet cable. This provides an effective means of getting the content from your router to the FaithStream TV device.

Make sure that the HDMI cable is connected properly in the TV HDMI port and in the FaithStream TV device.
Make sure that you have selected the correct HDMI input on your TV.
If you have checked the above suggestions please power cycle your FaithStream TV device by unplugging it from power point for 30 seconds.

Make sure that FaithStream TV device is cabled correctly. See the steps in the Quick Start Guide for everything you need. Make sure the power supply unit is correctly connected, and there is power available at the wall power point. Check that the HDMI connection is secure and the TV is set to the right input source (such as HDMI1 or HDMI2). After re-checking the cabling, power cycle your box. If you are still having issues please contact us.

If no lights flash on the FaithStream TV remote, try changing the batteries. You will require 2x AAA batteries. Use your remote within 3 metres of your box and make sure there’s nothing blocking the signal to the remote sensor on the front of the box. If you are still having issues please contact us for support.

Yes. You are able to program the grey “TV” buttons at the top of the remote to turn your TV on/off, put volume up/down and to change input source. Please refer to page 15 of the Quick Start Guide for detailed instructions. 

Billing Enquiries

For customers that subscribed with FaithStream, you are able to update your billing details at any time via the My Account section of the FaithStream website. Sign in at https://faithstream.tv/my-account and select relevant information which you would like to change. Alternatively you can change your details by calling us on (07) 3917 7271 Monday to Thursday 8am to 6pm and Friday 8am to 5pm.

If you believe that you have been incorrectly chraged for your service or purchased item, please get in touch with us immediately via our contact us page or by starting a chat located in the bottom right corner of your screen.

For more support related materials, have a look at our FAQ page. Here you will find some of our most asked questions and answers.