FAQ
General
The simple answer is no. This is subject to you having a broadband internet connection which will allow you to use our streaming service. If your internet does not meet our requirements, we suggest that you get a satellite dish.
Currently we are able to offer you 200+ 24/7 TV channels, three (3) 24/7 children’s channels, over fifty (50) radio channels and a number of news channels from a variety of sources from around the world.
There are currently over 140 Christian channels in a number of languages other than English. Some of the languages include, Spanish, Portugese, Russian, Franch, German, Romanian, Arabic, Korean, Chinese, Indian, Italian, Polish and many more.
If your order is received by 2pm AEST, we will process it and send it that same day. If your order is received after 2pm we will process and send it next business day.
Standard postage is free Australia wide. You can select Express service for additional $8.00
If you have chosen standard postage, you should receive your parcel within 3 to 5 business days. If you have chosen express service, you can expect to receive it within 1-3 business days.
Channels on the FaithStream platform will work anywhere in the world. Currently we are shipping to Australia, New Zealand, UK and USA only. We are exploring the possibility of expanding to other countries soon. Subscribe to our newsletter to stay updated or send us a message.
You don’t need a computer. You will need a TV or a monitor to connect our FaithStream TV.
If there is a channel that you would like to see on FaithStream, please go to our contact page and write us a message, asking about the channel you would like to be added. Please provide as much information as you can about the channel (name, language, availability, website, etc).
Please go to our contact page and ask us there.
Payment
Yes. Once you sign up to one of our plans payments will be automatically and securely debited from your nominated credit/debit card.
We use Pin Payments as the payment gateway. They provide a safe and secure online payment processing facilities which are easy to use. A encrypted connection is established using SSL (Secure Socket Layer) and is enforced when purchasing a plan.
No. We encourage that you use our simple online signup and payment processing facility.
We acept any Visa or MasterCard cards.
There might be other fees associated with some plans. Please see details for each of our plans for more information and detailed rate card.
Please go to our contact page and ask us there.
Technical
All you need to provide is a television set and WiFi router. We will provide the rest.
Please use our free speed test tool to determine your broadband speed. The recommended download speed to stream the channels in Standard Definition (SD) is 3Mbps and 5Mbps for High Definition (HD).
The short answer is Yes. You are able to hotspot a WiFi connection from your mobile device, however you need to be wary of data usage limits. Please see our data usage guide https://faithstream.tv/internet-usage/
Yes. All our set top boxes have a composite RCA connection as well. This will enable you to connect our IPTV and Satellite decoders to any TV. A RCA cable adapter is required.
Yes. All data will be metered. A general guide is that you will use around 850Mb of data per box for 1 hour of HD streaming.
This is in addition to your usual broadband data usage. This information is provided as a guide only, and FaithStream will not be held responsible for any variance from the use indicated. It is customers responsibility to monitor their data usage via your ISP.
Always use an Ethernet connection, if it is possible. This will ensure the most reliable streaming experience. Otherwise WiFi will also work.
Internet data usage varies depending on your viewing habits and the quality of the stream (standard definition or high definition). To view our most up-to date estimated internet usage statistics, visit Internet Usage.
Yes. You will be able to browse the internet. You will require a wireless keyboard and mouse for best user experience. You will also be able to use other services like YouTube.
Please go to our contact page and ask us there.
